What We Manage

Everything your business needs to stay secure and productive

One partner. One point of contact. No finger-pointing. From day-to-day IT support to enterprise-grade threat response — built for South African SMEs.

IT Support & Helpdesk

Real people. Quick response. No tech jargon.

When something breaks, your team needs help now — not a ticket queue. Our helpdesk gives your staff direct access to experienced technicians who resolve problems fast, on-site or remotely.

  • Remote helpdesk support for all staff, all devices
  • On-site support across Johannesburg and surrounding areas
  • Under 15-minute average response time SLA
  • Dedicated account manager — one number to call
  • PC tune-ups, software installs and virus removal
  • Full incident logging and monthly reporting
Support performance
<15 min
Avg response time
99.8%
Uptime SLA
24/7
Monitoring active
1 call
One point of contact
Microsoft 365 Management

Your M365 environment, properly set up and properly secured.

Microsoft 365 is powerful — but out of the box, it's not as secure as you think. Most SA businesses are running M365 with default settings that leave them exposed. We fix that.

  • Licence management and cost optimisation
  • Security hardening — beyond default M365 settings
  • Multi-factor authentication setup and enforcement
  • SharePoint, Teams and OneDrive configuration
  • Email filtering and anti-phishing policies
  • User provisioning and offboarding procedures
1
Security auditWe assess your current M365 config and identify gaps
2
HardeningWe apply best-practice security policies across your tenant
3
MFA rolloutMulti-factor authentication for every user, every login
4
Ongoing managementLicences, users and security policies — always up to date
Endpoint Protection

Every device on your network — secured and monitored.

Laptops, desktops, mobile phones. Every device is a potential entry point for an attacker. We deploy and manage enterprise-grade endpoint protection across your entire fleet — powered by ThreatDown (Malwarebytes).

  • Next-generation antivirus and malware protection
  • Real-time threat detection and automated response
  • Ransomware rollback — recover files even after an attack
  • Mobile device management for staff phones and tablets
  • Application control and web filtering
  • Centralised management dashboard with full visibility
Endpoint threat stats — SA SMEs
300+
New threats daily targeting SMEs
43%
Of attacks target small businesses
97%
Of attacks are preventable
60%
Of SMEs close after a breach
Email Security

55% of South African breaches start with one email.

Phishing, business email compromise, impersonation attacks and malicious attachments — email is the single biggest attack vector for SA businesses. We layer protection that stops threats before they reach your inbox.

  • Advanced spam and phishing filtering
  • Business Email Compromise (BEC) protection
  • Malicious link and attachment scanning
  • DMARC, DKIM and SPF configuration
  • Impersonation and spoofing detection
  • Email archiving and compliance
1
Gateway filteringThreats blocked before they enter your mail server
2
AI threat analysisSuspicious content identified and quarantined automatically
3
Domain authenticationDMARC/DKIM/SPF stops spoofing of your own domain
4
Staff awarenessGuidance and alerts help your team spot what slips through
Backup & Disaster Recovery

Can your business afford to be down for a day? A week?

Almost 70% of South African SMEs that suffer major data loss shut their doors within a year. A backup that has never been tested is not a backup — it's a false sense of security. We set up, test and manage your entire recovery process.

  • Automated daily backups — local and off-site cloud
  • Tested recovery procedures, not just set-and-forget
  • Ransomware-proof backup architecture
  • Defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
  • Business continuity planning
  • Fast restore — get back to work, not back to square one
Why backup testing matters
70%
Of SA SMEs close after major data loss
58%
Of backups are never tested
R2.3M
Avg breach cost for an SA SME
<4 hrs
Our target recovery window
Patch Management & Monitoring

Unpatched software is an open door for attackers.

Most cyberattacks exploit known vulnerabilities — ones that have already been patched by the software vendor. We keep every system, application and device on your network up to date, automatically, so attackers can't walk through a door you forgot to close.

  • Automated patch deployment for Windows, macOS and third-party apps
  • Vulnerability scanning and risk prioritisation
  • 24/7 system health monitoring
  • Performance monitoring and capacity alerts
  • Server monitoring and uptime tracking
  • Monthly patch and health reports
1
Asset discoveryWe map every device, app and system on your network
2
Vulnerability scanKnown vulnerabilities identified and risk-ranked
3
Automated patchingPatches deployed in approved windows, minimising disruption
4
Verified & reportedMonthly report confirms patch status across all systems
POPIA Compliance

Non-compliance isn't just a risk — it's a fine of up to R10 million.

⚠️

POPIA is active and enforced. The Information Regulator has begun issuing enforcement notices and fines. Every business that collects, stores or processes personal data of South Africans must comply — regardless of size.

We help you understand exactly where personal information lives in your business, close the compliance gaps, and put the right technical and administrative controls in place to stay compliant as your business grows.

  • Personal information audit and data mapping
  • Gap assessment against POPIA requirements
  • Privacy policy and consent framework review
  • Technical controls — encryption, access controls, logging
  • Staff awareness training on data handling
  • Ongoing compliance monitoring and reporting
POPIA key numbers
R10M
Maximum fine for non-compliance
10 yrs
Max imprisonment for responsible party
72 hrs
Time to report a data breach
2021
Year POPIA came into full effect

Not sure which services you need?

Our free 30-minute IT Risk Review identifies exactly where your business is exposed — and what to prioritise. No obligation, no sales pitch. Just a clear picture of where you stand.

Book Your Free IT Risk Review Learn about EntropiSec